Customer Crunch Solutions
RAPID
RAPID
REPORT
REPORT
SCORE
SCORE
UNLIMITED
UNLIMITED
SAVE
SAVE
CDC Solutions
Customer Data Culture: Discovery
A health check of your organisation's customer capability, a general assessment of your team's sentiment concerning customer culture, and customer insights.
- Assess how customer data culture is enacted and expressed in your organisation
- Understand the internal sentiment on customer culture
- Establish friction points and the inter-relationships of each team
- Identification of optimistic and pessimistic groups
- Tactical recommendations and actions to accelerate change
- Establish a baseline to monitor team feedback, month on month, as you make changes
Customer Data Culture: Test Flight
Analysis on your organisation's customer data culture, examining customer-centric decision making and how customer learnings are used.
- A comprehensive self-assessment
- Assess how enabled you are to support your customer-centric programs
- Define the critical factors of optimising your customer outcomes
- Only takes six minutes, with results in 24 hours
- Free to run, a good first taste of Customer Crunch's solutions
Free
SPARCA Products
SPARCA Data Management
Close examination of how well your organisation is storing and processing customer data and insights
- Identify the value of your data as an asset
- Identify weaknesses in your data capture process and examine the data quality within your organisation
- Assess technical and commercial data governance stress points
- Team sentiment analysis on how data is communicated and disseminated internally
- Monitor data management over time, tracking your score each time you complete the assessment
SPARCA Analytical Maturity
A deep-dive on the approach and execution of assessing and releasing data and insights internally
- Identify your organisation’s ability to gain knowledge from raw data and disseminate these learnings
- Score and track the capability level of your insights teams
- Gather a clear view of your ability to automate insights
- Assess the effectiveness of communication workflows and standards
- Identify your pathway to Artificial Intelligence
SPARCA Insight Activation
An audit on how customer data and insights are turned into strategy and tactical decision making
- Examine how knowledge is synthesised for immediate use, analyse how intelligence-enabled and connected stakeholders are
- Enable teams to feel confident in using verified and synthesised data to support strategic decisions
- Assessing and benchmarking your CRM standards
- Qualify the value and return on investments
- Review the insights team and how their recommendations and actions are supporting the bottom line
SPARCA Enterprise
A comprehensive combination of our SPACA Data Management, SPACA Analytical Maturity, and SPACA Insight Activation products, providing you with a 360 view on customer data
- A qualitative review of organisational data flow, from initial data capture through to insight lead data actions
- Acts as an internal management standard linked to your strategic priorities
- Examine internal sentiment analysis and gain insight into the team culture
- Key recommendations to accelerate change
- A holistic view of the information ecosystem analysis end-to-end
Each Customer Crunch solution boasts the following features:
- A 24 hour turnaround time with a ready-to-use, comprehensive online report
- Your report includes your baseline score, allowing you to benchmark over time, across teams or against your industry
- Unlimited online assessments, have as many individuals as many times as you like
- One fixed yearly cost
- Remote friendly dashboard and interface, share it across your organisation with ease
- Follow-up discussions available with the Customer Crunch Success Team available to all clients
Not sure which solution best suits your needs?