Customer Crunch Solutions

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RAPID

RAPID

Get your results in 24 hours
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REPORT

REPORT

Ready to use report with recommendations for strategic and tactical decision making
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SCORE

SCORE

Your report includes your baseline score, allowing you to benchmark over time, across teams or against your industry
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UNLIMITED

UNLIMITED

Run unlimited assessments with as many team members as you like
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SAVE

SAVE

Low investment, 90% less than the traditional consulting firms
Monthly Annual (Save 20%)

CDC Solutions

Customer Data Culture: Discovery

A health check of your organisation's customer capability, a general assessment of your team's sentiment concerning customer culture, and customer insights.

  • Assess how customer data culture is enacted and expressed in your organisation
  • Understand the internal sentiment on customer culture
  • Establish friction points and the inter-relationships of each team
  • Identification of optimistic and pessimistic groups
  • Tactical recommendations and actions to accelerate change
  • Establish a baseline to monitor team feedback, month on month, as you make changes

Customer Data Culture: Test Flight

Analysis on your organisation's customer data culture, examining customer-centric decision making and how customer learnings are used.

  • A comprehensive self-assessment
  • Assess how enabled you are to support your customer-centric programs
  • Define the critical factors of optimising your customer outcomes
  • Only takes six minutes, with results in 24 hours
  • Free to run, a good first taste of Customer Crunch's solutions

Free

SPARCA Products

SPARCA Data Management

Close examination of how well your organisation is storing and processing customer data and insights

  • Identify the value of your data as an asset
  • Identify weaknesses in your data capture process and examine the data quality within your organisation
  • Assess technical and commercial data governance stress points
  • Team sentiment analysis on how data is communicated and disseminated internally
  • Monitor data management over time, tracking your score each time you complete the assessment

SPARCA Analytical Maturity

A deep-dive on the approach and execution of assessing and releasing data and insights internally

  • Identify your organisation’s ability to gain knowledge from raw data and disseminate these learnings
  • Score and track the capability level of your insights teams
  • Gather a clear view of your ability to automate insights
  • Assess the effectiveness of communication workflows and standards
  • Identify your pathway to Artificial Intelligence

SPARCA Insight Activation

An audit on how customer data and insights are turned into strategy and tactical decision making

  • Examine how knowledge is synthesised for immediate use, analyse how intelligence-enabled and connected stakeholders are
  • Enable teams to feel confident in using verified and synthesised data to support strategic decisions
  • Assessing and benchmarking your CRM standards
  • Qualify the value and return on investments
  • Review the insights team and how their recommendations and actions are supporting the bottom line

SPARCA Enterprise

A comprehensive combination of our SPACA Data Management, SPACA Analytical Maturity, and SPACA Insight Activation products, providing you with a 360 view on customer data

  • A qualitative review of organisational data flow, from initial data capture through to insight lead data actions
  • Acts as an internal management standard linked to your strategic priorities
  • Examine internal sentiment analysis and gain insight into the team culture
  • Key recommendations to accelerate change
  • A holistic view of the information ecosystem analysis end-to-end

Each Customer Crunch solution boasts the following features:

  • A 24 hour turnaround time with a ready-to-use, comprehensive online report
  • Your report includes your baseline score, allowing you to benchmark over time, across teams or against your industry
  • Unlimited online assessments, have as many individuals as many times as you like
  • One fixed yearly cost
  • Remote friendly dashboard and interface, share it across your organisation with ease
  • Follow-up discussions available with the Customer Crunch Success Team available to all clients

Not sure which solution best suits your needs?