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From the Desk of Customer Crunch

Depending on your interest, needs or burning platform. Customer Crunch has refined a series of articles designed to support your own customer journey.

Recent Blogs

The Five Best Customer Culture Questions to Ask Your Team

You know that as business leaders, it’s best to be prepared for anything. With a seismic customer shift in progress,…

The customer theory

Completing our investigation of Discovering Customer, we have reviewed the changing dynamics of the customer relationship in “(Part 1): Who…

Universal Customer Definition

In Discovering Customer: part one, most don’t understand who the customer is. We covered the changing dynamics of the customer…

Discover who is you customer

  Customer. A term widely used but little understood. Ask people in most medium to large organisations, and you will…

Customer Complaints are a blessing

Regardless of your industry or services, customers may express their praise or criticism towards your business from time to time.…

Customer engagement and Customer experience as a factor to thrive data enabled culture

We all know that customer engagement (CX) is a necessary tool for success in the day-to-day business. But what is…

All Blogs

Breaking Customer Churn

Regardless of what industry you are in, B2B, B2C, Retail, Banking, FMCG, big business or small, customer churn (or attrition)…

The three best recommendations to tackle customer churn

Regardless of what industry you are in, Retail, Banking, FMCG, B2B, B2C, big business or small, customer churn (or attrition)…

Companies who take care of their customers from the beginning of their journey increase in brand loyalty and brand advocacy

Onboarding is one of the most overlooked stages of the customer journey. Many businesses generally expect customers to be self-service…

Customer engagement and Customer experience as a factor to thrive data enabled culture

We all know that customer engagement (CX) is a necessary tool for success in the day-to-day business. But what is…

Customer Complaints are a blessing

Regardless of your industry or services, customers may express their praise or criticism towards your business from time to time.…

Discover who is you customer

  Customer. A term widely used but little understood. Ask people in most medium to large organisations, and you will…

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OCT 2021
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OCT 2021
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