Customer Crunch
Customer Crunch offers a suite of software and professional consultancy services to streamline customer programs that provide measurable outcomes
![Customer Crunch customer driven solutions](https://customercrunch.com/wp-content/uploads/2021/03/SPARCA-Cube.png)
Customer Behaviour
Organisations around the world are adapting to an 'informed customer' who expects a personalised experience with each interaction.
![Customer Experience](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Experience.png)
Customer Experience
44%
of customers will become repeat buyers after personalized experiences
The Bateman Group
![Customer Intelligence](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Intelligence.png)
Customer Intelligence
72%
of companies believe they can use analytics to improve customer experience
Deloitte
![Customer Feedback](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Feedback.png)
Customer Feedback
15-20%
increase in cross-selling success rates by collecting customer feedback
Gartner
![Customer Acquisition](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Acquisition.png)
Customer Acquisition
5 Times
the cost to acquire a new customer compared to keeping an existing one
Invesp
Aligning Focus
Through developing a holistic understanding of customer behaviour and needs, contextually aligned to your strategy, customer engagement programs can accelerate your business performance outcomes.
Qualified Customer Journey
Decision Science – Combined Creative and lateral thinking
Top Down Customer
Bottom Up Strategy
Operational Elements
Aligned Strategic Direction
Customer Crunch Solutions
As a pure play customer intelligence provider, we develop solutions across the full spectrum of the customer information ecosystem, tailoring programs that can achieve significant ROI.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Feature-Sets.png)
Customer Feature Sets
Customer Feature Sets
Design and Development of an ‘always-on’ set of essential customer data.
Your single source of truth.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Targeting.png)
Customer Acquisition
Customer Acquisition
Choose your target to lift customer acquisition numbers and let’s make it happen.
Any target is possible.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Segmentation.png)
Customer Segmentation
Customer Segmentation
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Retention.png)
Customer Retention
Customer Retention
Strategies and tactical communication programs to turn the corner on retention issues and improve customer engagement.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-CRM.png)
CRM
CRM
Assessment and improvement of CRM practices relating to people, processes, systems and data.
Improving both customer and cost outcomes.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Programs.png)
Customer Programs
Customer Programs
You may already have a specific customer program in play.
Let's work together to ensure it succeeds.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Information-Ecosystem.png)
Customer Information Ecosystem
Customer Information Ecosystem
Discovery program from customer data capture through to the activation of insights that provide value to the bottom-line.
Our SPARCA AI driven solution accelerates these programs.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-ROI.png)
Customer ROI
Customer ROI
Refinement of test and learn measurement standards to ensure each customer activity can be measured effectively.
Let's drive some value from your customer communications.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Programs.png)
Customer Interactions
Customer Interactions
Customer journey mapping to identify key touchpoints, and where processes can be improved to achieve better customer outcomes.
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Our-Solution-Customer-Insights.png)
Customer Insights
Customer Insights
The cornerstone of insight development.
The production of reports and dashboards designed to enable effective decision-making.
Complete Customer
While we can tailor customer solutions to meet your unique needs, we are well adapted to developing end to end customer programs designed to provide transformational change
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Customer-Discovery.png)
Customer Discovery:
Customer Discovery:
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Customised-Use-Cases.png)
Customised Use Cases:
Customised Use Cases:
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Data-Science-Assets.png)
Data Science Assets:
Data Science Assets:
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/Program-Mapping.png)
Program Mapping:
Program Mapping:
![flipboxfront](https://customercrunch.com/wp-content/uploads/2021/07/CRM-Activity.png)
CRM Activity:
CRM Activity:
Rapid Start
Our automated products leverage a mix of technology, AI and process methodology to accelerate the discovery process and act as a scorecard to track change.
Data Gathering | Traditional Consultancy | SPARCATMEnterprise | |
---|---|---|---|
People: Experience, beliefs, SME | Manual | Automated | |
Process: communication/speed | Manual | Automated | |
System: Delivery expectations | Manual | Automated | |
Data: Quality/value | Manual | Automated | |
Analysis | Analysis of results | Manual | Automated |
Discovery Outcomes | Manual | Automated | |
Recommendations & Actions | Manual | Automated | |
Investment | Cost | 4+ weeks* | 24 Hours |
Discovery Outcomes | $100k to $350k | *$9,500 | |
Internal Effort | 2-4 weeks* | 30 min/person | |
Frequency | Once off custom-made | Redeploy as needed |