Customer solutions for a changing world
Customer Crunch helps organisations become more profitable by enriching their relationships with their customers.
We combine the commercial mindset of our people with leading-edge technology. Our custom built automated AI solutions give organisations deep insight into their customer data and show the commercial potential of that knowledge.
We do this very cost effectively and very quickly – think days, not weeks.
Customer centricity at speed
For most organisations, designing a customer transformation strategy in-house can be cost effective, but relies on internal resourcing and pre-existing assumptions about what is possible.
Engaging external consultancy resources with the right technical and commercial expertise can be cost prohibitive.
Our innovative customer solutions offer a clear alternative.
Consumer behaviour is changing. Are you?
Test and learn
Are you using data to improve customer experience?
72%
of businesses use analytics to improve customer experience
72%
of companies are doing more data-driven marketing
Customer complaints
Do you know when your customers become disengaged?
80%
of tweets are negative
85%
of customers leave for something that was preventable
In association with
We collaborate with industry leaders and prominent organisations to help our clients take their customer transformation and customer engagement programs to new heights.