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Customer solutions for a changing world

Customer Crunch helps organisations become more profitable by enriching their relationships with their customers.

We combine the commercial mindset of our people with leading-edge technology. Our custom built automated AI solutions give organisations deep insight into their customer data and show the commercial potential of that knowledge.

We do this very cost effectively and very quickly – think days, not weeks.

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Customer centricity at speed

For most organisations, designing a customer transformation strategy in-house can be cost effective, but relies on internal resourcing and pre-existing assumptions about what is possible.

Engaging external consultancy resources with the right technical and commercial expertise can be cost prohibitive.

Our innovative customer solutions offer a clear alternative.

Products

Consumer behaviour is changing. Are you?

Acquisition

Is customer acquisition your priority?

63%
of marketers feel that customer acquisition is most important

63% of marketers thought new customer acquisition was the most important advertising goal (Neil Patel)

20%
of website visitors ever become customers

At most only 20% of all visitors who click on your site become paying customers (Marketing Metrics)

Omni-channel strategy

Do you have an omni-channel strategy?

54%
of retailers have no customer channel view

54% of retailers admit they don't have a single, cross-channel customer view (Retail Systems)

75%
of customers expect a seamless channel experience

75% of consumers expect a consistent experience wherever they engage - social networks, in person, online or by phone (Salesforce)

Customer lifetime value

How much are your customers worth?

76%
of companies see importance in measuring customer lifetime value

76% of companies see customer lifetime value as an important concept for their companies (Invesp)

58%
of companies don't measure customer lifetime value correctly

Only 42% of companies can measure customer lifetime value accurately (Invesp)

In association with

We collaborate with industry leaders and prominent organisations to help our clients take their customer transformation and customer engagement programs to new heights.

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