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Customer solutions for a changing world

Customer Crunch helps organisations become more profitable by enriching their relationships with their customers.

We combine the commercial mindset of our people with leading-edge technology. Our custom built automated AI solutions give organisations deep insight into their customer data and show the commercial potential of that knowledge.

We do this very cost effectively and very quickly – think days, not weeks.

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Customer centricity at speed

For most organisations, designing a customer transformation strategy in-house can be cost effective, but relies on internal resourcing and pre-existing assumptions about what is possible.

Engaging external consultancy resources with the right technical and commercial expertise can be cost prohibitive.

Our innovative customer solutions offer a clear alternative.

Products

Consumer behaviour is changing. Are you?

Omni-channel strategy

Is a channel strategy of value?

2.7X
more likely to retain customers

Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies (Aberdeen Group Inc.)

61%
customers visit at least 2 channels before purchase

61% of internet users start shopping on one device but continue or finish on a different one (Think with Google)

Customer experience

Is customer experience important?

69%
of businesses don't think so

69% of organisations don't recognise or reward their employees for improving their customers' experience. (Forrester Research)

$720
lost to bad experience

Australian businesses lose $720 per bad customer experience. (Ernst and Young)

Retention

Are you retaining your customers?

Up to 95%
profit increase when retention improves by 5%

Increasing customer retention rates by 5% could increase profits from 25% to 95% (Harvard Business Review)

82%
of customers will leave for preventable reasons

82% of consumers who've switched thought their service provider could have done something to prevent them leaving (Accenture)

In association with

We collaborate with industry leaders and prominent organisations to help our clients take their customer transformation and customer engagement programs to new heights.

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