How well do you know
your customer?
Need help with your data or want to convert your insights into
meaningful strategic priorities? We can help
Associations
About us
Automated data and analytics consultancy at speedOur team has developed a suite of solutions to examine how your organization approaches data and insights. Whether you're looking for clarity on specific areas like data management or your pathway to AI and automation, Customer Crunch can help. Alternatively, if you're looking for a comprehensive end-to-end review of your information ecosystem, we've got your back.
Our Products
Not sure where to start?We offer a wide range of solutions to leverage your information eco-system and accelerate your customer programs.
Customer Data Discovery
Products designed to help you get started on your customer capability, journey, examining decision making, team sentiment, and 14 other key areas.
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SPARCA products
Comprehensive data and analytics products designed to deep-dive into specific areas of data management, analytical capability, and activating your insights (CRM).
Learn MorePartner Testimonials
See What Our Partners Saying
Having data scattered across different divisions, reporting alternative numbers, that provided no clear insight, was challenging. It was near impossible to separate fact from fiction,limiting our ability to devise the right customer marketing strategy. Customer Crunch worked tirelessly to design a solution that provided information that was accurate, intuitive, and create consensus across the business that resulted in positive change.
Caroline Elton
Head of Marketing
The team at Customer Crunch demonstrate an expertise that is hard to come by in the market today. A profound and holistic understanding of customer transformation and how all its elements need to be combined with solid ideas to improve the way an organisation interacts with its customers.
Michelle Vanzella
Executive Director
We were challenged with understanding all the interactions our members had with our business and the best way in which to communicate with them when promoting new services. The Customer Crunch team smashed though our data, developing a segmentation and dashboard of our members. This provided us new avenues for us to truly grow our business.
Warren Clark
CEO
The Customer Crunch team were brought in to set up a data science practice, establish good operating workflow and processes for predictive modelling and customer analytics, and validate and measure a suite of customer analytics use cases that would drive significant revenue uplift for the business. Customer Crunch successfully delivered all these initiatives within a 6 month time-frame, including a comprehensively modelled road-map of customer analytics use cases identifying revenue uplift opportunities in excess of A$200m p.a within a 2-3 year time horizon.
Darren Klein
GM – Data & AnalyticsOur key areas of specialisation across the information ecosystem
Our solutions include a qualitative review of organisational data flow, from initial data capture through to insight lead actions
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Case Study
International BankCustomer Crunch partnered with an international banking group covering retail, business, and insurance products that needed to improve customer engagement and attract new prospects as part of a new product launch. Our solution, using our A.I. automated solution, SPARCA™, identified gaps in its business processes that were restricting customer engagement. We then made recommendations on how the bank could transform its data and analytics capability and improve customer targeting.
Case Study
Aged Care ProviderCustomer Crunch was engaged by a known aged care service organisation facing the loss of market share and negative customer growth. We deployed a performance management solution using advanced data visualisation, resulting in a 30% uplift in new customer inquiries, acquisition, and cost savings equating to three FTEs.
Case Study
Gaming CompanyCustomer Crunch was engaged by a known aged care service organisation facing the loss of market share and negative customer growth. We deployed a performance management solution using advanced data visualisation, resulting in a 30% uplift in new customer inquiries, acquisition, and cost savings equating to three FTEs.
Case Study
National Transport OrganisationCustomer Crunch was brought in by a major transport industry association for truck operators that wanted to develop new pricing and customer strategy, but first, it needed to improve its value proposition and grow its membership base. Using our automated SPARCA™ solution we developed a customer segmentation model and data visualisation suite to support member engagement and future strategic business initiatives.
Case Study
State Government OrganisationCustomer Crunch was engaged by a state government agency in insurance and healthcare provision. The client’s future success hinged on understanding its current state and maximising its future data and analytics capability.
Via a combination of our hands-on commercial consultancy expertise and our proprietary SPARCA™ qualitative review process, we conducted a deep dive discovery of current state capability and devised a strategic road map for the agency to develop a mature future state data and analytics model.