72%
of businesses use analytics to improve customer experience
72% of companies believe they can use analytics reports to improve customer experience (Deloitte)
Customer solutions for a changing world
Customer Crunch helps organisations become more profitable by enriching their relationships with their customers.
We combine the commercial mindset of our people with leading-edge technology. Our custom built automated AI solutions give organisations deep insight into their customer data and show the commercial potential of that knowledge.
We do this very cost effectively and very quickly – think days, not weeks.
Customer centricity at speed
For most organisations, designing a customer transformation strategy in-house can be cost effective, but relies on internal resourcing and pre-existing assumptions about what is possible.
Engaging external consultancy resources with the right technical and commercial expertise can be cost prohibitive.
Our innovative customer solutions offer a clear alternative.
Consumer behaviour is changing. Are you?
Test and learn
Are you using data to improve customer experience?
72%
of companies are doing more data-driven marketing
72% of companies with high data quality standards are increasing their budget for data-driven marketing (Informatica)
23%
of businesses are using real time
Only 23% of businesses are using their customer insights in real time (Gartner)
Real time
Are you listening at speed?
64%
of customers expect real time interaction
64% of consumers said they expect companies to respond to and interact with them in real time (Salesforce)
84%
of businesses see CX increasing revenue
84% of organisations working to improve CX report an increase in revenue (Dimension Data)
Customer experience
Is CX design of value?
44%
of customers will leave due to a poor experience
44% of consumers take their business elsewhere after a poor experience. (NewVoiceMedia)
