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Customer solutions for a changing world

Customer Crunch helps organisations become more profitable by enriching their relationships with their customers.

We combine the commercial mindset of our people with leading-edge technology. Our custom built automated AI solutions give organisations deep insight into their customer data and show the commercial potential of that knowledge.

We do this very cost effectively and very quickly – think days, not weeks.

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Customer centricity at speed

For most organisations, designing a customer transformation strategy in-house can be cost effective, but relies on internal resourcing and pre-existing assumptions about what is possible.

Engaging external consultancy resources with the right technical and commercial expertise can be cost prohibitive.

Our innovative customer solutions offer a clear alternative.

Products

Consumer behaviour is changing. Are you?

Customer experience

Is CX design of value?

84%
of businesses see CX increasing revenue

84% of organisations working to improve CX report an increase in revenue (Dimension Data)

44%
of customers will leave due to a poor experience

44% of consumers take their business elsewhere after a poor experience. (NewVoiceMedia)

Retention vs acquisition

Retention or acquisition?

2.8X
Investment in acquisition over retention

Companies are far more likely to be focused on acquisition than retention (44% vs. 16%) (Invesp)

5X
Cost of new customers vs keeping existing

Attracting a new customer costs five times as much as keeping an existing one (Invesp)

Customer complaints

Do you know when your customers become disengaged?

80%
of tweets are negative

80 percent of tweets about companies are negative in nature (Mindflash)

85%
of customers leave for something that was preventable

85% of customer churn is due to poor service that is preventable (Huffington Post)

In association with

We collaborate with industry leaders and prominent organisations to help our clients take their customer transformation and customer engagement programs to new heights.

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