Within 24 Hours, Nail Down the Makes and
Breaks of Your Business.
Customer Crunch has automated the strategic assessment process,
providing businesses and government agencies strategic and tactical intelligence
in hours at a fraction of the cost.
Associations
Accelerated Intelligence
Professional Consultancy as a ProductOur suite of AI assessment solutions can be set up in 5 minutes, assess thousands of data points, and provide you a complete intelligence package in 24 hours. Automated consultancy is here.
Our Products
Deploy in 5 Minutes, results in 24 hoursOur product range will tailor your approach toward leveraging data to deliver on customer outcomes.
Customer Culture
Solutions designed to take stock of your team's sentiment towards drivers of customer-centricity. How well do you listen, learn, and communicate with your customers?
Learn More
Culture of Data
Our comprehensive data and analytics products will deep-dive into the specialist areas of Data Management, Analytical Capability, and Insight Activation (including CRM).
Learn MoreComplete Customer
Our automated products leverage our expertise in delivering complete customer solutions. We can refine, design, and deliver customer programs that meet your unique objectives.
Customer Discovery:
Customer Discovery:
Customised Use Cases:
Customised Use Cases:
Data Science Assets:
Data Science Assets:
Program Mapping:
Program Mapping:
CRM Activity:
CRM Activity:
Partner Testimonials
See What Our Partners Are Saying
Having data scattered across different divisions, reporting alternative numbers, that provided no clear insight, was challenging. It was near impossible to separate fact from fiction, limiting our ability to devise the right customer marketing strategy. Customer Crunch worked tirelessly to design a solution that provided information that was accurate, intuitive, and create consensus across the business that resulted in positive change.
Caroline Elton
Uniting Care - Head of Marketing
The team at Customer Crunch demonstrate an expertise that is hard to come by in the market today. A profound and holistic understanding of customer transformation and how all its elements need to be combined with solid ideas to improve the way an organisation interacts with its customers.
Michelle Vanzella
Suncorp - Executive Director
We were challenged with understanding all the interactions our members had with our business and the best way in which to communicate with them when promoting new services. The Customer Crunch team smashed though our data, developing a segmentation and dashboard of our members. This provided us new avenues for us to truly grow our business.
Warren Clark
NatRoads - CEO
The Customer Crunch team were brought in to set up a data science practice, establish good operating workflow and processes for predictive modelling and customer analytics, and validate and measure a suite of customer analytics use cases that would drive significant revenue uplift for the business. Customer Crunch successfully delivered all these initiatives within a 6 month time-frame, including a comprehensively modelled road-map of customer analytics use cases identifying revenue uplift opportunities in excess of A$200m p.a within a 2-3 year time horizon.
Darren Klein
Tabcorp – Data & AnalyticsCase Study
International BankCustomer Crunch partnered with an international banking group covering retail, business, and insurance products that needed to improve customer engagement and attract new prospects as part of a new product launch. Our solution, using our A.I. automated solution, SPARCA™, identified gaps in its business processes that were restricting customer engagement. We then made recommendations on how the bank could transform its data and analytics capability and improve customer targeting.
Case Study
Aged Care ProviderCustomer Crunch was engaged by a known aged care service organisation facing the loss of market share and negative customer growth. We deployed a performance management solution using advanced data visualisation, resulting in a 30% uplift in new customer inquiries, acquisition, and cost savings equating to three FTEs.
Case Study
Gaming CompanyOur client, a leading gaming company, covering lotteries, wagering and sports betting needed to transform its data and analytics function to enable it to acquire more customers and grow revenues. It engaged Customer Crunch to help understand the limitations of its current model and devise a program for future success.
By deploying a range of our services including hands-on consultancy and our proprietary SPARCA™ qualitative review process, we developed a two-year program plan for the organisation to achieve its commercial objectives.
Case Study
National Transport OrganisationCustomer Crunch was brought in by a major transport industry association for truck operators that wanted to develop a new pricing and customer strategy, but first it needed to improve its value proposition and grow its membership base. Using our automated SPARCA™ we developed a customer segmentation model and data visualisation suite to support member engagement and future strategic business initiatives.
Case Study
State Government OrganisationCustomer Crunch was engaged by a state government agency in insurance products and healthcare provision with a new, consolidated service offering after the merger of several government departments. The client’s future success hinged on understanding its current state and maximising its future data and analytics capability. Via a combination of our hands-on commercial consultancy expertise and our proprietary SPARCA™ qualitative review process, we conducted a deep dive discovery of current state capability and devised a strategic road map for the agency to develop a mature future state data and analytics model.
