Need help nailing down the makes and
breaks of your customer insight capability?
Customer Crunch offers a suite of solutions giving you direct
control to streamline your information ecosystem.
About usAutomated Data and Analytics Consultancy at Speed
Our team has developed a suite of solutions to examine how your organisation approaches data and insights. Whether you're looking for clarity on specific areas like data management or your pathway to AI and automation, Customer Crunch can help. Alternatively, if you're looking for a comprehensive end-to-end review of your information ecosystem, we've got your back.
Our Key Areas of Specialisation Across the Information Ecosystem
Our solutions include a qualitative review of organisational data flow, from initial data capture through to insight lead actions.
Partner TestimonialsSee What Our Partners Are Saying
The team at Customer Crunch demonstrate an expertise that is hard to come by in the market today. A profound and holistic understanding of customer transformation and how all its elements need to be combined with solid ideas to improve the way an organisation interacts with its customers.
We were challenged with understanding all the interactions our members had with our business and the best way in which to communicate with them when promoting new services. The Customer Crunch team smashed though our data, developing a segmentation and dashboard of our members. This provided us new avenues for us to truly grow our business.
The Customer Crunch team were brought in to set up a data science practice, establish good operating workflow and processes for predictive modelling and customer analytics, and validate and measure a suite of customer analytics use cases that would drive significant revenue uplift for the business. Customer Crunch successfully delivered all these initiatives within a 6 month time-frame, including a comprehensively modelled road-map of customer analytics use cases identifying revenue uplift opportunities in excess of A$200m p.a within a 2-3 year time horizon.
Case StudyInternational Bank
Customer Crunch partnered with an international banking group covering retail, business, and insurance products that needed to improve customer engagement and attract new prospects as part of a new product launch. Our solution, using our A.I. automated solution, SPARCA™, identified gaps in its business processes that were restricting customer engagement. We then made recommendations on how the bank could transform its data and analytics capability and improve customer targeting.
Case StudyAged Care Provider
Customer Crunch was engaged by a known aged care service organisation facing the loss of market share and negative customer growth. We deployed a performance management solution using advanced data visualisation, resulting in a 30% uplift in new customer inquiries, acquisition, and cost savings equating to three FTEs.
Case StudyGaming Company
Our client, a leading gaming company, covering lotteries, wagering and sports betting needed to transform its data and analytics function to enable it to acquire more customers and grow revenues. It engaged Customer Crunch to help understand the limitations of its current model and devise a program for future success.
By deploying a range of our services including hands-on consultancy and our proprietary SPARCA™ qualitative review process, we developed a two-year program plan for the organisation to achieve its commercial objectives.
Case StudyNational Transport Organisation
Customer Crunch was brought in by a major transport industry association for truck operators that wanted to develop a new pricing and customer strategy, but first it needed to improve its value proposition and grow its membership base. Using our automated SPARCA™ we developed a customer segmentation model and data visualisation suite to support member engagement and future strategic business initiatives.
Case StudyState Government Organisation
Customer Crunch was engaged by a state government agency in insurance products and healthcare provision with a new, consolidated service offering after the merger of several government departments. The client’s future success hinged on understanding its current state and maximising its future data and analytics capability. Via a combination of our hands-on commercial consultancy expertise and our proprietary SPARCA™ qualitative review process, we conducted a deep dive discovery of current state capability and devised a strategic road map for the agency to develop a mature future state data and analytics model.