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Customer solutions for a changing world

Customer Crunch helps organisations become more profitable by enriching their relationships with their customers.

We combine the commercial mindset of our people with leading-edge technology. Our custom built automated AI solutions give organisations deep insight into their customer data and show the commercial potential of that knowledge.

We do this very cost effectively and very quickly – think days, not weeks.

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Customer centricity at speed

For most organisations, designing a customer transformation strategy in-house can be cost effective, but relies on internal resourcing and pre-existing assumptions about what is possible.

Engaging external consultancy resources with the right technical and commercial expertise can be cost prohibitive.

Our innovative customer solutions offer a clear alternative.

Products

Consumer behaviour is changing. Are you?

Customer lifetime value

How much are your customers worth?

76%
of companies see importance in measuring customer lifetime value

76% of companies see customer lifetime value as an important concept for their companies (Invesp)

58%
of companies don't measure customer lifetime value correctly

Only 42% of companies can measure customer lifetime value accurately (Invesp)

Response data

Are you listening to your customers?

70%
of highly-rated businesses leverage customer feedback

70% of companies that deliver best in class customer experience use customer feedback (Huffington Post)

91%
of unhappy customers leave

91% of unhappy customers who are non-complainers simply leave (Huffington Post)

Mobile channel

Is your mobile offering optimal?

22 seconds
average mobile web page loading time

The average time it takes to fully load a mobile landing page is 22 seconds (Think with Google)

53%
of customers will give up if it takes longer then 3 seconds

53% of customers will abandon a mobile site that takes over 3 seconds to load, and for every 1 second delay in mobile page load conversions can fall by up to 20% (Think with Google)

In association with

We collaborate with industry leaders and prominent organisations to help our clients take their customer transformation and customer engagement programs to new heights.

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