Customer Crunch AI Products
RAPID
RAPID
Get your results in 24 hours
REPORT
REPORT
Ready to use report with recommendations for strategic and tactical decision making
SCORE
SCORE
Your report includes your baseline score, allowing you to benchmark over time, across teams or against your industry
UNLIMITED
UNLIMITED
Run unlimited assessments with as many team members as you like
SAVE
SAVE
Low investment, 90% less than the traditional consulting firms
1 year
2 years
CDC AI Products
Customer Data Culture: Discovery
A health check of your organisation's customer capability, a general assessment of your team's sentiment concerning customer culture, and customer insights.
- Assess how customer data culture is enacted and expressed in your organisation
- Understand the internal sentiment on customer culture
- Establish friction points and the inter-relationships of each team
- Identification of optimistic and pessimistic groups
- Tactical recommendations and actions to accelerate change
- Establish a baseline to monitor team feedback, month on month, as you make changes
SPARCA AI Products
SPARCA Data Management
Close examination of how well your organisation is storing and processing customer data and insights
- Identify the value of your data as an asset
- Identify weaknesses in your data capture process and examine the data quality within your organisation
- Assess technical and commercial data governance stress points
- Team sentiment analysis on how data is communicated and disseminated internally
- Monitor data management over time, tracking your score each time you complete the assessment
SPARCA Analytical Maturity
A deep-dive on the approach and execution of assessing and releasing data and insights internally
- Identify your organisation’s ability to gain knowledge from raw data and disseminate these learnings
- Score and track the capability level of your insights teams
- Gather a clear view of your ability to automate insights
- Assess the effectiveness of communication workflows and standards
- Identify your pathway to Artificial Intelligence
SPARCA Insight Activation
An audit on how customer data and insights are turned into strategy and tactical decision making
- Examine how knowledge is synthesised for immediate use, analyse how intelligence-enabled and connected stakeholders are
- Enable teams to feel confident in using verified and synthesised data to support strategic decisions
- Assessing and benchmarking your CRM standards
- Qualify the value and return on investments
- Review the insights team and how their recommendations and actions are supporting the bottom line
SPARCA Enterprise
A comprehensive combination of our SPARCA Data Management, SPARCA Analytical Maturity, and SPARCA Insight Activation products, providing you with a 360 view on customer data
- A qualitative review of organisational data flow, from initial data capture through to insight lead data actions
- Acts as an internal management standard linked to your strategic priorities
- Examine internal sentiment analysis and gain insight into the team culture
- Key recommendations to accelerate change
- A holistic view of the information ecosystem analysis end-to-end
Each Customer Crunch AI product boasts the following features:
- A 24 hour turnaround time with a ready-to-use, comprehensive online report
- Your report includes your baseline score, allowing you to benchmark over time, across teams or against your industry
- Unlimited online assessments, have as many individuals as many times as you like
- Remote friendly dashboard and interface, share it across your organisation with ease
- Follow-up discussions available with the Customer Crunch Success Team available to all clients
Not sure which AI product best suits your needs?