About Customer Crunch

Connected To Insights Insight Driver

There is a lot we could say.

We could bore you with detail on the 5+ years we have invested in developing an AI strategy consultant software. A product set designed to unlock organisational sentiment on efficiencies in Data Management, Data Governance, Customer Segmentation, and CRM practices. An assessment intended to improve your workplace culture and lift capability across the mechanisms which can influence the customer journey.

We could mention our extensive experience in designing and deploying customer centric programs, each designed to improve customer acquisition or reduce customer churn.

I think it is best we keep it simple and to the point.

From Banking to Building, Finance to FMCG, Mining to Media, Gaming to Government; we believe that any organisation will become more effective through the continual focus on customer behaviour and the act of learning how to influence the motivating factors of consumer choice.

Big statement, lots to unpack there so let’s break it down to three key points:

  • We work quickly and cost-effectively to understand the strengths and weaknesses of your information ecosystem, specifically Data Management and Data Governance practices, offering recommendations on how to leverage this as a strategic asset.
  • We bring together the disciplines of advanced analytics (AI practices) and commercial consultancy to provide solutions designed to improve customer lifetime value and reduce internal costs.
  • We work as your ‘in-house’ strategy consultant to integrate your 3rd party systems and services to ensure intelligence-enabled programs are harmonised to achieve customer centric outcomes.

From Banking to Building, Finance to FMCG, Mining to Media, Gaming to Government; we believe that any organisation will become more effective through the continual focus on customer behaviour and the act of learning how to influence the motivating factors of consumer choice.

So, who is your customer?

Reach out and connect and let’s discuss how we could help you take the next step in your customer journey. We would love to tailor examples of our customer strategy programs that can relate to your own customer journey.

We would have a clearer understanding of your needs with a quick 15-minute conversation. Leave your details below, and let’s have a chat.