Case StudyInternational Bank
Customer Crunch partnered with an international banking group covering retail, business, and insurance products that needed to improve customer engagement and attract new prospects as part of a new product launch. Our solution, using our A.I. automated solution, SPARCA™, identified gaps in its business processes that were restricting customer engagement. We then made recommendations on how the bank could transform its data and analytics capability and improve customer targeting.
Case StudyAged Care Provider
Customer Crunch was engaged by a known aged care service organisation facing the loss of market share and negative customer growth. We deployed a performance management solution using advanced data visualisation, resulting in a 30% uplift in new customer inquiries, acquisition, and cost savings equating to three FTEs.
Case StudyGaming Company
Our client, a leading gaming company, covering lotteries, wagering and sports betting needed to transform its data and analytics function to enable it to acquire more customers and grow revenues. It engaged Customer Crunch to help understand the limitations of its current model and devise a program for future success.
By deploying a range of our services including hands-on consultancy and our proprietary SPARCA™ qualitative review process, we developed a two-year program plan for the organisation to achieve its commercial objectives.
Case StudyNational Transport Organisation
Customer Crunch was brought in by a major transport industry association for truck operators that wanted to develop new pricing and customer strategy, but first, it needed to improve its value proposition and grow its membership base. Using our automated SPARCA™ solution we developed a customer segmentation model and data visualisation suite to support member engagement and future strategic business initiatives.
Case StudyState Government Organisation
Customer Crunch was engaged by a state government agency in insurance and healthcare provision. The client’s future success hinged on understanding its current state and maximising its future data and analytics capability.
Via a combination of our hands-on commercial consultancy expertise and our proprietary SPARCA™ qualitative review process, we conducted a deep dive discovery of current state capability and devised a strategic road map for the agency to develop a mature future state data and analytics model.