financial services

Connect and Serve

How would an ambitious customer strategy improve your insurance book?

Interactions with customers on their insurance needs can be few and far between, especially if you connect to them through a broker network. Sometimes the first you hear from them is at claim or when they are cancelling a policy.

It doesn’t have to be this way.

Taking stock of the relationship and looking for ways to connect and add value can be the difference between an engaged long-term customer relationship and a customer churn problem. Why not consider some of the approaches Customer Crunch has to lift the lid on building a robust insurance book.

How we have helped our customers


11 %

Lift in acquisition and cross-sell


18 %

Improvement in churn


167 %

Return on Investment

Case Study

Insurance & Care

Customer Crunch was engaged with an Insurance and Care agency that was consolidating its services into a new service offering after the merger of several government departments.

The client’s future success hinged on understanding its current state and maximising its future data and analytics capability. Customer Crunch conducted a deep dive discovery of current state capability and devised a strategic road map for the agency to develop a mature future state data and analytics model.

Program Outcomes

  • Key customer process gaps identified
  • New recommended operating model
  • Financial modelling and projected ROI
  • Deployment Roadmap

Would You Like To Know More

Are you interested in learning more about how Customer Crunch can help your organisation achieve its goals? We have a proven track record of assisting industry leaders to improve their bottom-line by investing in data and insights solutions to determine and solve the makes and breaks of their decision-making.
Click below to hear from our team.

More Information

Partner Testimonials

See What Our Partners Saying