Financial Services

financial services

Refine and Grow

How would an ambitious customer strategy deepen your relationships?

Sometimes we are so busy being busy that we don't have much chance to stop and take stock of what impact our activities are having on our customer relationships.

Taking a step back and reviewing the end-to-end customer journey in context with data capture can identify key friction points that can directly impact the customer lifetime value.

Why not take a moment and review your current activities from the customer's perspective? This may offer you ideas on new ways to improve customer engagement and CRM practices that would have a long-term impact on improving ROI.

How we have helped our customers


23 %

Lift in acquisition and cross-sell


11 %

Improvement in churn


450 %

Return on investment

Case Study

International Bank

Customer Crunch partnered with an international banking group covering retail, business, and insurance products that needed to improve customer engagement and attract new prospects as part of a new product launch.

Our efforts identified gaps in its business processes that were restricting customer engagement. We then made recommendations on how the bank could transform its communication strategy and increase acquisition by a factor of 10 times.

Program Outcomes

  • Key customer process gaps identified
  • New set of customer program Use Cases
  • Financial modelling and projected ROI
  • Deployment Roadmap

Would You Like To Know More

Are you interested in learning more about how Customer Crunch can help your organisation achieve its goals? We have a proven track record of assisting industry leaders to improve their bottom-line by investing in data and insights solutions to determine and solve the makes and breaks of their decision-making.
Click below to hear from our team.

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