From the Desk of Customer Crunch
Depending on your interest, needs or burning platform. Customer Crunch has refined a series of articles designed to support your own customer journey.
Recent Blogs
You know that as business leaders, it’s best to be prepared for anything. With a seismic customer shift in progress,…
Completing our investigation of Discovering Customer, we have reviewed the changing dynamics of the customer relationship in “(Part 1): Who…
In Discovering Customer: part one, most don’t understand who the customer is. We covered the changing dynamics of the customer…
Customer. A term widely used but little understood. Ask people in most medium to large organisations, and you will…
Regardless of your industry or services, customers may express their praise or criticism towards your business from time to time.…
We all know that customer engagement (CX) is a necessary tool for success in the day-to-day business. But what is…
All Blogs
Regardless of what industry you are in, B2B, B2C, Retail, Banking, FMCG, big business or small, customer churn (or attrition)…
Regardless of what industry you are in, Retail, Banking, FMCG, B2B, B2C, big business or small, customer churn (or attrition)…
Onboarding is one of the most overlooked stages of the customer journey. Many businesses generally expect customers to be self-service…
We all know that customer engagement (CX) is a necessary tool for success in the day-to-day business. But what is…
Regardless of your industry or services, customers may express their praise or criticism towards your business from time to time.…
Customer. A term widely used but little understood. Ask people in most medium to large organisations, and you will…
