Insurance
Connect and Serve
How would an ambitious customer strategy improve your insurance book?Interactions with customers on their insurance needs can be few and far between, especially if you connect to them through a broker network. Sometimes the first you hear from them is at claim or when they are cancelling a policy.
It doesn’t have to be this way.
Taking stock of the relationship and looking for ways to connect and add value can be the difference between an engaged long-term customer relationship and a customer churn problem. Why not consider some of the approaches Customer Crunch has to lift the lid on building a robust insurance book.
How we have helped our customers
Acquisition
Lift in acquisition and cross-sell
Retention
Improvement in churn
ROI
Return on Investment
Case Study
Insurance & CareCustomer Crunch was engaged with an Insurance and Care agency that was consolidating its services into a new service offering after the merger of several government departments.
The client’s future success hinged on understanding its current state and maximising its future data and analytics capability. Customer Crunch conducted a deep dive discovery of current state capability and devised a strategic road map for the agency to develop a mature future state data and analytics model.
Program Outcomes
- Key customer process gaps identified
- New recommended operating model
- Financial modelling and projected ROI
- Deployment Roadmap
Would You Like To Know More
Are you interested in learning more about how Customer Crunch can help your organisation achieve its goals? We have a proven track record of assisting industry leaders to improve their bottom-line by investing in data and insights solutions to determine and solve the makes and breaks of their decision-making.
Click below to hear from our team.
Partner Testimonials
See What Our Partners Saying
Having data scattered across different divisions, reporting alternative numbers, that provided no clear insight, was challenging. It was near impossible to separate fact from fiction, limiting our ability to devise the right customer marketing strategy. Customer Crunch worked tirelessly to design a solution that provided information that was accurate, intuitive, and create consensus across the business that resulted in positive change.
Caroline Elton
Uniting Care - Head of Marketing
The team at Customer Crunch demonstrate an expertise that is hard to come by in the market today. A profound and holistic understanding of customer transformation and how all its elements need to be combined with solid ideas to improve the way an organisation interacts with its customers.
Michelle Vanzella
Suncorp - Executive Director
We were challenged with understanding all the interactions our members had with our business and the best way in which to communicate with them when promoting new services. The Customer Crunch team smashed though our data, developing a segmentation and dashboard of our members. This provided us new avenues for us to truly grow our business.
Warren Clark
NatRoads - CEO
The Customer Crunch team were brought in to set up a data science practice, establish good operating workflow and processes for predictive modelling and customer analytics, and validate and measure a suite of customer analytics use cases that would drive significant revenue uplift for the business. Customer Crunch successfully delivered all these initiatives within a 6 month time-frame, including a comprehensively modelled road-map of customer analytics use cases identifying revenue uplift opportunities in excess of A$200m p.a within a 2-3 year time horizon.