Retail Sector Solutions


We Focus on the Complete Customer Journey

We examine your organisation’s data-driven capability and the overall approach to customer-centricity.

Many of our retail clients are looking for more information when it comes to their team’s ability to make customer-centric decisions. Our solutions allow you to conduct a strategic analysis of your capability across a number of key business functions.

We develop a holistic view of the customer and their needs, assisting in your transition to a customer-focused business.


Increase ROI and Monitor Benchmarks

Our solutions combine the latest in data and insights technology to deliver on an increase in the bottom line. All our solutions come with an extensive report with tactical and strategic recommendations as well as industry benchmarks and internal scores, allowing you to monitor your progress over time. All of our solutions are also one low annual fee, to run as many times as you like across your entire team.

Why the Retail Sector Should Invest in the Information Ecosystem:

74.8 %

 increase in the marketplace sector

9.46 %

 million Australians purchased online this last quarter

58 %

increase in mobile device spend

Customer Centricity at Speed for the Retail Sector

If you’re looking to invest in customer centricity and decision making, the best place to start is the customer information ecosystem:

  • Evaluating your data management systems, including assessment on how your data is stored and processed
  • Your organisation’s analytical capability, examining how information is assessed and released
  • How that information is used, including analysis on how data and insights are consumed and actioned
  • We then combine these insight drivers with industry benchmarks to give you a comprehensive report on the retail sector including recommendations on how to improve your customer capability to improve the bottom line

Partner Testimonials

See What Our Partners Saying

Would You Like To Know More

Are you interested in learning more about how Customer Crunch can help your organisation achieve its goals? We have a proven track record of assisting industry leaders to improve their bottom-line by investing in data and insights solutions to determine and solve the makes and breaks of their decision-making.<br />
Click below to hear from our team.

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