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About us

At Customer Crunch, we think big. Our team is on a mission to create transformational change in the way businesses think and behave. Working with us is challenging and not for the faint-hearted; but it’s also fast paced, fun, and very rewarding.

Our people think differently and have the courage to stick their necks out and relentlessly challenge the status quo. We pay no heed to pre-existing assumptions or traditional ways of thinking. Our team is never afraid to speak up, to learn, create and inspire in our quest to deliver lasting change for our clients.

We’re a young organisation undergoing rapid transformational growth, and are now looking for like-minded individuals to join our team.

About the role

We’re looking for experienced business analysts who share our passion for problem solving and numbers to join our fast-growing team. This is an exciting role in which to expand your business analysis skills while playing a key part in our mission to help our clients overcome their business challenges and achieve long-term success.

At Customer Crunch, we’re constantly learning, growing and evolving in the way we do things. Our clients are from diverse industry sectors and each brings their own unique challenges for us to solve. You’ll need to be able to thrive in a sometimes ambiguous consulting environment and be up for the challenge of creating structure where none currently exists.

About You

To succeed in this role, you’ll need to be an experienced business analyst who can combine a strong technical background with an engaging personal style to enable you to build client relationships and represent Customer Crunch at senior levels. Above all you must share our values and commitment to always seek to inspire our clients and help them see beyond their business problems to their true strengths and future potential.

Your key responsibilities will include:

  • Being the face of Customer Crunch and representing our values to our clients – often working with multiple clients on short- and medium-term projects.

  • Analysing business processes, procedures and work practices; documenting business requirements and building process maps of ‘as is’ and ‘to be’ states.

  • Using project management methodologies, principles and techniques to develop project plans, and costing and resourcing project activities.

  • Deploying functional solutions, processes and test plans to ensure quality is maintained.

  • Creating clear specifications for the design and development of business solutions using data and process modelling techniques, and building process maps of ‘as is’ and ‘to be’ states.

  • Building relationships and working with key stakeholders to ensure proposed solutions meet business requirements, and creating user guides and conducting training.

  • Analysing and gathering business requirements, data mapping, solution design, facilitating workshops.

  • Delivering solutions in a fast-paced, continually evolving, agile and customer-focused team where the focus is on rapid delivery with a design thinking and/or service design approach.

Key capabilities:

  • Minimum 4 years’ specialist experience in developing technically advanced business solutions.

  • Degree level qualification in Business Administration, Computer Science, Information Systems, Computer Engineering, Mathematics, Statistics, Industrial Engineering or a related field.

  • Excellent business acumen and a relentlessly curious mindset that always challenges existing assumptions.

  • An appreciation and understanding of technology and enterprise architecture.

  • Strong agile and consulting experience across varied business analysis domains.

  • Experience reviewing business operations and recommending process improvement solutions.

  • Excellent interpersonal skills and the ability to influence, negotiate and build productive relationships with internal and external stakeholders.

  • Excellent requirements-gathering experience.

Sound like you?

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