The ProgramAre you looking for clarity on your organisation and its customer capability?
Our solutions allow you to conduct a strategic analysis of your capability across functions, at speed and have actionable results within days.
Our team has developed a suite of solutions to examine how your organisation approaches data and insights. Whether you're looking for clarity on specific areas like data management or your pathway to AI and automation, Customer Crunch can help. Alternatively, if you're looking for a comprehensive end-to-end review of your information ecosystem, our solutions guarantee return.
Reasons to Partner With Customer Crunch
Increase in customer engagement
Automation and Deployment
Improvement and FTE time saving
Return on investment
Case StudyInternational Bank
Customer Crunch partnered with an international banking group covering retail, business, and insurance products that needed to improve customer engagement and attract new prospects as part of a new product launch. Our solution, using our A.I. automated solution, SPARCA™, identified gaps in its business processes that were restricting customer engagement. We then made recommendations on how the bank could transform its data and analytics capability and improve customer targeting
Outcomes From This Project
- Three-times return on investment for every program executed
- Combined leadership in data science, digital transformation and marketing and CRM
- Partnership with Industry bodies and software specialists
- History of delivering measurable benefit to large organisations, at speed
Partner TestimonialsSee What Our Partners Saying
The team at Customer Crunch demonstrate an expertise that is hard to come by in the market today. A profound and holistic understanding of customer transformation and how all its elements need to be combined with solid ideas to improve the way an organisation interacts with its customers.
We were challenged with understanding all the interactions our members had with our business and the best way in which to communicate with them when promoting new services. The Customer Crunch team smashed though our data, developing a segmentation and dashboard of our members. This provided us new avenues for us to truly grow our business.
The Customer Crunch team were brought in to set up a data science practice, establish good operating workflow and processes for predictive modelling and customer analytics, and validate and measure a suite of customer analytics use cases that would drive significant revenue uplift for the business. Customer Crunch successfully delivered all these initiatives within a 6 month time-frame, including a comprehensively modelled road-map of customer analytics use cases identifying revenue uplift opportunities in excess of A$200m p.a within a 2-3 year time horizon.
Would You Like To Know More
Are you interested in learning more about how Customer Crunch can help your organisation achieve its goals? We have a proven track record of assisting industry leaders to improve their bottom-line by investing in data and insights solutions to determine and solve the makes and breaks of their decision-making.
Click below to hear from our team.